UPDATED: 21 August 2024
All orders are subject to the below Terms and Conditions.

Use of Information

All copyright and other intellectual property rights for all website content is owned by Whitespace Exhibitions Ltd trading as “WhiteboxGo”. The information given on our website such as text, images and downloads, is available to customers of WhiteboxGo only. Text and images should not be downloaded and re-purposed for use of marketing purposes.

Pricing

All prices listed on whiteboxgo.com do not include VAT, which is added at the end of your transaction prior to checkout. As all our products are continuously being updated and improved, Whitespace Exhibitions Ltd reserves the right to amend product specifications and prices without prior notice.

Product Description

All of our products are sold subject to their product descriptions. We take reasonable care to ensure that all product descriptions and details on our website are correct at the time of publishing. We endeavour to keep the website and product details up-to-date, however, the information published at a particular time may not always reflect the position exactly at the moment you place an order. If you are in any doubt about the information on our website please contact us.

Cancellations

The Consumer Contracts Regulations 2013 cover your cancellation rights when you buy online or by phone. Your right to cancel an order for goods starts when you place the order and ends 14 calendar days from the days you recieve goods. If your order consists of multiple items, your right to cancel runs from when you place the order to 14 calendar days from the day you receive the last item.

If you have ordered in error or changed your mind and wish to cancel, please let us know by emailing orders@whiteboxgo.com within 14 calendar dats after the day on which you received your goods. You then have a further 14 days to return the goods to us. See our returns policy below for more information.

Please note: Orders made to order or bespoke items are exempt from cancellation unless they are faulty. These products include, but are not limited to, all custom printed products.

Guarantees

Our products are sold with a 2 year guarantee on hardware. If your goods fail due to a manufacturing defect during this timeframe you should contact us first to discuss and email descriptive photography of the defects for evaluation and potentially return them to us whereby we will inspect the goods and repair or replace free of charge.

WhiteboxGo will replace faulty items if the problem were to arise in this guarantee period. We will not take responsibility for damage where there is reason to believe that misuse, neglect or accidental damage has taken place.

Printed Products

Before sending us your artwork, please ensure you have created and/or checked that it meets our artwork specifications which you will have received/ downloaded when you place your order. Although we endeavour to check over artwork before print, we cannot accept responsibility for any errors to the original artwork file.

Prices for items featuring fabric graphics are quoted based on finished artwork (print ready) being supplied by the customer. These costs are subject to sight of artwork. WhiteboxGo reserves the right to re-quote should the artwork require studio time and scans. We can also product the artwork based on the customer’s specification for an additional cost.

Please contact the Sales Team on +44 (0)20 3657 0307 or email artwork@whiteboxgo.com for any artwork queries or for pricing.

Graphic Design

Graphic Design, Artwork and 3D Renders created by WhiteboxGo is offered as a Standard Royalty Free license for the sole purpose of print completed by WhiteboxGo. Original design and artwork files are wholly owned and remain the original property of WhiteboxGo. Graphic Design and artwork files are retained on a secure server for 5 years and clients can re-order products manufactured and supplied by WhiteboxGo with their stored artwork files. No additional Graphic Design charges will be incurred to the client unless amendments to the files are required.

An extended Royalty Free license for the reproduction of artwork for Web and Digital Media (For example: AV presentations, Website use) and acquisition of artwork files copyright is available to purchase separately. Please contact us for details and pricing.

Ownership of Goods

The goods remain the property of WhiteboxGo until paid for in full and can be redeemed if accounts have not been paid for in full within 30 days from receipt of invoice.

Delivery

Whilst our couriers have an incredibly high next day delivery rate, there are unavoidable instances where delivery will be two working days and therefore, WhiteboxGo will not be held responsible for courier delays.