Delivery & Returns

Delivery to UK mainland is free of charge, excluding Ireland, Northern Ireland and the Scottish Highlands. If you require delivery to Ireland, Northern Ireland, the Scottish Highlands or elsewhere in the world, this is available for an additional charge. Please contact us for details.

We can also offer timed delivery if you have a tight turnaround, contact us for more details.

Delivery will be to the door of your specified address and does not include any assembly or unpacking. Please ensure all goods are checked thoroughly for condition and quantity at time of delivery before signing for them. Please report any damage, accompanied with a supporting photograph and order number to support@whiteboxgo.com within 24 hours of receipt. Reported items after this time may lead to us being unable to support any claims.

In the unlikely event that your goods arrive faulty or with a manufacturing defect please contact us within 30 calendar days of purchase to claim a refund or an exchange. We will pay for the cost of returning faulty goods and delivering a replacement.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you the amount in relation to goods to which cancellation rights apply.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you or damage sustained prior to the goods being received by us. We will make the reimbursement no late than 14 days after the day we receive back from you any goods supplied.

If you have cancelled your order you must return the goods to us within 14 calendar days of the cancellation. It is your responsibility to return the goods and you must cover the delivery cost of returning the item(s). Any items returned must be sealed, unused and in their original packaging. We cannot provide a refund for items which have been opened, used or damaged.

If you choose to return goods to us we will not be responsible for any damage or loss that occurs during transit. If items are lost or damaged during transit when being returned we reserve the right to charge you or not refund you for the items.

Items that are manufactured to order, altered to your specification or custom printed with supplied artwork, cannot be returned or exchanged unless they have manufacturing defects, highlighted by the recipient within 24 hours of delivery.

If you return goods and are entitled to a refund we will provide this refund within 14 days of receiving the goods back or you providing evidence of having returned goods – eg. proof of postage, whichever is sooner.

Along with the cost of the items returned we will refund the cost of standard delivery if all of your order is returned. If you paid for express delivery we will still only refund the cost of standard delivery for the items returned. If you return only part of your order and keep other items we will only refund for the items returned and not the delivery charge.